Privacy & POPI Policy
Trinatron (Pty) Ltd t/a MobiTech SA
Last Updated: 18 July 2025
TABLE OF CONTENTS
Introduction
1.1 Purpose of Policy
1.2 Protection of Personal Information Act, 2013 (POPI)
1.3 Notice Concerning ChildrenInformation Collection Practices
2.1 What Basic Information We Collect
2.2 What Additional Information We CollectUse and Sharing of Information
3.1 What We Do with the Collected Information
3.2 How We Use the Collected Information
3.3 Who Processes Your Personal Information
3.4 Your Rights to Access and Correct InformationSecurity & Storage of Personal Information
Website Areas Beyond Our Control
5.1 Third-Party Websites
5.2 Use of CookiesContact Information and Policy Updates
6.1 Contacting Us
6.2 Updates and Changes
1. INTRODUCTION
1.1 Purpose of Policy
MobiTech SA (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy & POPI Policy outlines how we collect, use, and safeguard your data when you use our website at https://www.mobitechsa.co.za, including our online store and walk-in services.
By using our website or services, you consent to the data practices described in this policy.
1.2 Protection of Personal Information Act, 2013 (POPI)
By using our website or services, you may provide us with personal data as defined under the Protection of Personal Information Act, 2013 (POPIA). You authorize MobiTech SA to lawfully process such information, including sharing it with relevant service providers for the purpose of service delivery, marketing (where consent is granted), and credit control where applicable.
1.3 Notice Concerning Children
This website is a general audience platform and is not directed at children under 13 years of age. We do not knowingly collect or store personal information from children.
2. INFORMATION COLLECTION PRACTICES
2.1 What Basic Information We Collect
We collect personal information in the following ways:
When you contact us through our website (e.g. name, email, phone number)
When you subscribe to our newsletter or comment on blog posts
These are optional, and you are not required to submit this information to browse the website.
2.2 What Additional Information We Collect
We may also collect the following additional information:
a) Automatic Collection: Our servers automatically recognize IP addresses and domain names, and may collect anonymous “traffic data” for analytics and optimization.
b) Cookies: We may use cookies and similar tracking technologies (including Google Analytics and third-party social media platforms) to personalize and improve your experience. You may disable cookies via your browser settings.
c) Sponsorship and Advertising: If we run ads or sponsored content, we may share anonymous interaction data (e.g. clicks, impressions) with advertisers. We do not share your personally identifiable information with them.
d) CRM & POS Systems: When using our services (online or in person), we may collect and store the following:
Name, email, phone number, business name (if applicable), VAT number
Content of your request or repair
Payment details and/or bank account information for refunds
Signature on required disclaimer forms
3. USE AND SHARING OF INFORMATION
3.1 What We Do With the Collected Information
a) Personal Information: We only share your personal information with third parties who assist us in operating our website, processing transactions, or delivering services—under strict confidentiality agreements.
b) Anonymous Data: We use non-identifiable data for internal analytics, site management, and performance reporting.
c) Cookies: Third-party advertisers may place their own cookies. We do not control third-party data practices.
d) Legal Disclosures: We may disclose your information:
To comply with legal obligations
To protect our legal rights
In emergencies to protect safety or prevent fraud
e) Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring party.
3.2 How We Use the Collected Information
We use your personal information to:
Process and fulfill service or product orders
Maintain and improve our website and customer service
Communicate order or repair updates
Send marketing material (only with your consent)
Conduct fraud prevention and risk checks
Comply with legal and financial regulations
Verify identity and facilitate secure transactions
Share with verified service providers as needed under confidentiality agreements
3.3 Who Processes Your Personal Information
Your information may be processed by:
MobiTech SA staff
Verified third-party service providers (e.g., IT, accounting, delivery, compliance)
Regulatory authorities when required by law
All parties are subject to confidentiality and data protection obligations.
3.4 Your Rights to Access and Correct Information
Under POPIA, you have the right to:
Request a copy of the personal data we hold about you
Correct or update your information
Withdraw previously granted consent
Request the deletion or restriction of your personal information
Request data portability where applicable
To exercise these rights or lodge a request, contact us at:
📧 info@mobitechsa.co.za
You may also contact the Information Regulator for unresolved complaints:
Email: inforeg@justice.gov.za
Website: https://www.justice.gov.za/inforeg/
Forms available:
Form 1 – Object to Processing
Form 2 – Correct/Delete Information
Form 3 – Lodge Complaint
Note: Confirmation of section 3.4 processes is still being finalized.
4. SECURITY & STORAGE OF PERSONAL INFORMATION
We implement reasonable security measures—including encryption (e.g., SSL)—to protect your data against unauthorized access, misuse, or alteration.
We do not sell, rent, or lease your personal data to third parties.
We may share data with verified service providers bound by confidentiality.
We do not collect or use sensitive data such as religion, race, or political affiliations.
Data is retained only for as long as required by law or for the purposes it was collected.
We cannot guarantee complete security but are committed to maintaining the highest reasonable standards.
For Data Protection queries, please contact:
📧 info@mobitechsa.co.za
5. WEBSITE AREAS BEYOND OUR CONTROL
5.1 Third-Party Websites
Our website may contain links to other external websites. We are not responsible for their content or data practices. Please review their respective privacy policies when visiting.
5.2 Use of Cookies
Cookies are used to improve your browsing experience and store session preferences. You may choose to disable cookies through your browser, but certain features of the website may not function correctly.
6. CONTACT INFORMATION AND POLICY UPDATES
6.1 Contacting Us
For any questions or concerns about this policy, please contact us at:
📧 info@mobitechsa.co.za
6.2 Updates and Changes
This Privacy Policy may be updated from time to time to reflect legal or operational changes.
Any changes will be published on this page.
Updates become effective 30 days after posting.
If you have subscribed to communications, we will notify you via email.
Please review this policy periodically to stay informed.
